As the silver department is generally the most profitable area, it has to be kept clean and tidy to attract custom. 'Silver Tweaking' is when the jewellery is cleaned using a silver cloth, rearranged if cluttered or misplaced, and labels are reattached if missing.
Silver Tweaking may take time and careful attendance, but staff must remain attentive and be welcoming to customers at all times, maintaining a bright smile at all times.
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